Is my lift ticket refundable?
We know there’s a lot of uncertainty in the world right now, so if your plans change, your lift ticket is refundable (terms apply). If you have not used your lift tickets, they are fully refundable until 12 PM local time on your ticket’s start date. Refund requests received after 12 PM local time on your ticket’s start date will not be honored, except in certain circumstances (see terms for full details)
How do I request a refund?
To request a refund, you need to:
- Submit an online request form no later than 12 PM on your ticket?s start date
- Visit the resort ticket window by no later than 12 PM on your ticket’s start date
What if Vail Resorts closes a resort or cancels my ticket due to Covid-19 - how will refunds be handled?
Your safety is our priority, and it is possible that we will have to cancel your ticket due to Covid-19.
In the event that we make the difficult decision to close a resort or cancel your ticket, we will strive to do so in advance of your visit, and we will issue you a full or partial refund depending on the number of lift ticket days affected. In the event of a resort closure or ticket cancellation, we will make an effort to notify you directly by email. We encourage you to also check the relevant resort website, Facebook page, or Instagram account for notifications. While we will do our best to issue your refund promptly, we cannot guarantee that your refund will be processed within a specified period of time (see terms for full details).
What if I am injured or fall sick – can I request a refund?
Unused lift tickets are fully refundable until 12 PM on your ticket’s start date. However, even if you have used your lift ticket, if you become sick or injured, you are eligible for a full or partial refund if requested by 12 PM local time.
To request a refund for injury or illness, you need to:
- Submit an online request form no later than 12 PM on your ticket?s start date
- Visit the resort ticket window by no later than 12 PM on your ticket’s start date
Reminder: You should not come to the resort if you: (i) are experiencing signs and symptoms of COVID-19 not due to a known health condition, (ii) tested positive or were diagnosed with COVID-19 in the last 10 days, (iii) have been directed by public health or a medical provider to quarantine or isolate, or (iv) have been in close contact with someone who has tested positive for COVID-19 (see CDC guidelines)